Ride Auto uses standardized cancellation policy tiers to ensure clear, predictable outcomes for both Guests and Hosts.
A listing’s Cancellation Policy tier determines the refund eligibility of the Daily Rental Amount if a Guest cancels a reservation. All non-rental components—including Protection Packages, delivery fees, and optional add-ons—are managed separately and are always fully refundable.
Ride Booking Components & Refundability
To understand how refunds work upon Guest cancellation, Ride Auto separates booking charges into distinct categories.
Refer to the sections below to see the different booking components a Ride booking may have and their refundability:
Daily Rental Amount
The core cost of reserving the vehicle. Refundability is determined strictly by the listing’s assigned Cancellation Policy tier and when the cancellation occurs.
Always Refundable Components
The following components are 100% refundable to the Guest regardless of cancellation timing or the listing’s cancellation policy tier:
Protection & Insurance: Ride Auto Protection Packages and Roadside Assistance costs
Logistics & Delivery: Delivery Fee, Prep Fee, Security Deposit Waivers, and Young Driver Fee (if applicable).
Optional Extras & Add-ons: Any optional equipment, gear, or special requests added to the booking.
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Associated Taxes: 100% refundable for taxes applied to always-refundable items.
Note: Taxes applied to the Daily Rental Amount are refunded proportionally based on your rental refund percentage.
Conditionally Refundable (Trip Protection)
Trip Protection is an optional third-party travel insurance coverage available to U.S. residents that is refundable only if the Guest cancels within 10 days of purchase or if the trip is canceled by the Host.
Ride Service Fee
Non-refundable (along with its associated tax) to the Guest upon cancellation, as it covers platform operation and support costs (unless canceled within an active Grace Period or by the Host).
Ride Cancellation Policy Tiers: Overview
The table below outlines the percentage of the Daily Rental Amount refunded to the Guest based on the listing’s assigned policy tier and cancellation timing:
| Policy | Cancelled 14 or More Days Out | Cancelled 13 to 5 Days Out | Cancelled 4 to 1 Days Out | Cancelled < 1 Day Out |
|---|---|---|---|---|
| Flexible | 100% Refund | 50% Refund | 25% Refund | 0% Refund |
| Moderate | 100% Refund | 50% Refund | 0% Refund | 0% Refund |
| Strict | 100% Refund | 0% Refund | 0% Refund | 0% Refund |
Note: Refund percentages apply strictly to the Daily Rental Amount. The Ride Service Fee and its associated tax are non-refundable upon cancellation unless canceled within an active Grace Period or by the Ride Host.
Cancellation Policy Tier Details
Each listing is assigned one of three cancellation policy tiers—Flexible, Moderate, or Strict. The selected tier defines the refund percentage applied to the Daily Rental Amount based on how far in advance the Guest cancels:
Flexible
14 or more days before pickup: 100% refund of the Daily Rental Amount.
13 to 5 days before pickup: 50% refund of the Daily Rental Amount (50% cancellation fee).
4 to 1 days before pickup: 25% refund of the Daily Rental Amount (75% cancellation fee).
Same-day cancellation: 0% refund of the Daily Rental Amount (100% cancellation fee).
Add-ons, delivery fees, prep fees, security deposit waivers, young driver fees, Protection Packages, and Roadside Assistance: Always 100% refundable.
Moderate
14 or more days before pickup: 100% refund of the Daily Rental Amount.
13 to 5 days before pickup: 50% refund of the Daily Rental Amount (50% cancellation fee).
4 or fewer days before pickup / Same-day: 0% refund of the Daily Rental Amount (100% cancellation fee).
Add-ons, delivery fees, prep fees, security deposit waivers, young driver fees, Protection Packages, and Roadside Assistance: Always 100% refundable.
Strict
14 or more days before pickup: 100% refund of the Daily Rental Amount.
13 or fewer days before pickup / Same-day: 0% refund of the Daily Rental Amount (100% cancellation fee).
Add-ons, delivery fees, prep fees, security deposit waivers, young driver fees, Protection Packages, and Roadside Assistance: Always 100% refundable.
Cancellation Grace Period & Guaranteed Full Refund
Regardless of the assigned Cancellation Policy tier, all confirmed bookings include an immediate, penalty-free cancellation window after booking confirmation:
Trips scheduled more than 48 hours away: Guests can cancel within 24 hours of booking confirmation for a 100% full refund of all charges, including the Ride Service Fee and all taxes.
Trips scheduled 48 hours or less away: Guests can cancel within 1 hour of booking confirmation for a 100% full refund.
Trip Modifications and Grace Periods
If a trip date modification is requested and approved by the Host, the Grace Period does not reset. The free cancellation window remains tied to the original booking timestamp.
Guest No-Show Refund Policy
If a Guest fails to arrive for their scheduled pickup and does not communicate a delay, the Host may officially process the trip as a "No-Show" 3 hours after the scheduled pickup time.
Upon a confirmed "No-Show", refundability is handled as follows:
Daily Rental Amount: 0% Refunded (100% retained by Host, less standard Host fees).
Always Refundable Components: 100% Refunded to the Guest (Protection Packages, Roadside Assistance, delivery fees, optional extras, and associated taxes).
Ride Service Fee: Non-refundable (along with its associated tax) to the Guest.
Special Circumstances
Disputes and Discretion: Ride reserves the right to exercise sole and absolute discretion in determining cancellation refund amounts and resolving disputes. Guests or Hosts with unique or extenuating circumstances must notify Ride within 24 hours of the issue arising.
For questions about cancellations or to cancel a booking, contact our 24/7 support team.