How to become a Verified Driver for Ride bookings

Ride works hard to ensure that all guests are safe, insured, and qualified to drive. This article describes the steps involved in becoming a verified driver for Auto bookings.

Becoming a verified driver is a required step to protect yourself and the vehicle you are renting on Ride. For your Protection Package to be considered active for your trip, you must successfully pass the verification process before your trip starts and meet the minimum age requirement of 25.

Please complete the following steps to become a Verified Driver

These steps must be completed prior to the trip beginning:

1. Log into your Ride account and view your Upcoming Trips. Click on the booking details page and scroll down to the Guest section
2. You’ll see options to Add a driver and Verify my ID
3. Follow the Persona ID verification steps below 
   • Persona provides a secure platform that collects, verifies, and analyzes the identity of an individual, along with confirming the validity of their driver’s license. Persona requires the use of a mobile device to complete the verification process
4. You will be prompted to input the country (and then state or territory, if in the U.S. or Canada) where your license was issued
5. You will then be prompted to upload and take photos
   • The first two photos consist of the front and back of your drivers license. (Make sure there is no glare on your drivers license pictures and that they are readable)
   • The next part consists of live photo captures of your face
6. You will need to follow directions on the screen to turn your head to the right, left, and then back forward, in order for the system to photograph all three required angles seamlessly
   • Your photos must not be blurry or too dark in order for us to verify them
   • Make sure to take the photos in a well-lit room
   • Also make sure to remove any glasses or hats before taking the photos

At the time the booking is sealed and paid, we run a quick proprietary analysis of the overall booking. We consider hundreds of factors, big and small when evaluating potential insurance coverage through Ride.

If you would like to add additional drivers:

1. Click “Add a driver” and submit the new driver's name and email address. Please note each additional driver must have their own unique email address in order to be added as a driver.
2. We’ll send an invitation to Accept the Trip, then login to Ride to complete the “Verify my ID” portion of the Driver Verification outlined above.

If you have failed the driver verification process, please call us at [phone] and press the option for driver verification. Our driver verification team may request further documentation if it is deemed necessary.  

International Drivers

For information on the process for international drivers, please see Are international travelers allowed to rent on Ride?