Maintaining open communication with your Ride Host from pre-booking until your trip concludes ensures a smooth, aligned rental experience. While direct contact details remain hidden before a booking is confirmed to protect platform privacy, you can message any Host directly through our secure platform tools.
Before Contacting a Host: Verifying Your Phone Number
Before the system allows you to send a message to a Ride Host, you must first complete a quick, one-time mobile verification step to keep our marketplace secure.
How to verify your phone number (Web and App):
- Access Your Profile: Log into your Ride account via your web browser or the mobile app.
- Open the Account Menu: Click or tap your avatar or initials in the corner of the screen.
- Navigate to Settings: Select Account from the dropdown menu.
- Locate Verification Options: Under the Account page's Profile tab, scroll down and click or tap the Verify phone number button.
- Verify Your Digits: Confirm that the pre-filled field contains your correct mobile phone number.
- Request the Code: Once confirmed, click or tap the Send verification code button. The system will instantly send an SMS containing a 4-digit, one-time verification passcode to your device.
- Complete Security Setup: Enter the 4-digit verification code into the numeric fields that appear on your screen to officially link and verify your number.
How to Message a Host Before Booking
Once verified, you can submit inquiries regarding vehicle guidelines, features, or availability directly from the vehicle's listing page.
On the Web Browser:
Navigate to the Listing: Open the specific Ride listing page you are interested in booking.
Locate Host Section: Scroll down to the listing's Host section.
Send a Message: Click the Message button to launch a secure chat window, type your question, and click Send message.
On the Ride App:
Open the Listing: Tap on the vehicle listing you wish to inquire about.
Find the Contact Option: Scroll down to the listing's "Meet your host" section, then tap on the Message host button.
Launch Chat: Tap the Contact Host button to open the in-app messaging system and type your inquiry.
Contacting Your Host After Booking Confirmation
Once your booking request is officially approved, your communication channels expand to accommodate trip coordination.
Official Booking Receipt: Your confirmation receipt will automatically update to share the Host's direct phone number and email address. You may use these details to contact them directly for time-sensitive logistics.
Ride Messaging System: We highly encourage continuing your text exchanges via the Trip Details messaging window for an easy, tracked platform record.
Pro Tip: To ensure your trip remains secure and fully protected under our platform policies, always keep your core communication with the Host within the official Ride messaging system. Having a documented record of your conversation directly on the platform is critical if our support team ever needs to review details to help resolve or file a dispute.